Updated: 2026-07-20
These terms apply to the EnergyBox website, mobile app, credits, and smoothie orders made through EnergyBox machines.
Service provider
The EnergyBox brand is operated by Plakam, MB, company code 305107482, VAT code LT100012608719, Tvenkinių g. 8A-24, Šakių k., LT-47413 Kauno r.
Contact: app@energybox.lt, energyboxlt@gmail.com, +370 636 84613.
Account
When using an account, you must provide accurate information and protect your login details.
If you notice unauthorized account use, contact us.
Credits and orders
Credits are used to order a physical smoothie from an EnergyBox machine.
An order starts when a machine and smoothie are selected and the system sends a command to the machine.
If the machine does not prepare the smoothie due to a technical error, the credit may be refunded automatically or after review.
Payments
Payments can be made using Swedbank, Seb, Luminor, Citadele, and Šiaulių bankas e-banking services. Payments are accepted in Euro. Payments are processed using the MakeCommerce.lt payment platform.
EnergyBox does not store full payment card details.
Prices are shown in euros with applicable taxes unless stated otherwise.
More detailed purchase and refund rules are available in the Purchase Rules.
Refunds
For refunds or order issues, use the in-app problem report form or contact app@energybox.lt.
Include the order number, machine location, and a short description.
Restrictions
You must not bypass payments, forge QR codes, interfere with machines, or use the system for unlawful purposes.
If abuse is detected, we may restrict account use and cancel unlawfully obtained credits.
Liability
We work to keep the service reliable, but technical issues, connectivity problems, or machine failures may occur.
Our liability for a failed order is generally limited to refunding the credit or the paid amount, as allowed by law.
Changes
Terms may be updated. A new version takes effect when published in the app or website.